Whatsapp +56 944733635
Email totalsupport@adistec.com
Adistec Labs® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data Protection Appliance or AEC POD.
Adistec Labs Assistance Program Guide Frequently Asked Questions| Country | City | Delivery Of Parts | Change of Parts | Comments |
| Antigua y Barbuda | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer | ||
| Argentina | CABA | ✓ | ✓ | |
| Otras | ✓ | |||
| Bahamas | Hamilton | ✓ | ||
| Barbados | Bridgetown | The client must carry out the import process | ||
| Belize | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer | ||
| Bermuda | Hamilton | ✓ | ||
| Bolivia | Santa Cruz | ✓ | ||
| La Paz | ✓ | |||
| Brasil | Todas las ciudades | ✓ | ||
| Chile | Santiago | ✓ | ✓ | |
| Otras | ✓ | |||
| Colombia | Bogota | ✓ | ✓ | |
| Otras | ✓ | |||
| Costa Rica | San Jose | ✓ | ||
| Dominica | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer | ||
| Dominican Republic | Santo Domingo | ✓ | ||
| Ecuador | Quito | ✓ | ||
| Guayaquil | ✓ | |||
| El Salvador | San Salvador | The client must carry out the import process | ||
| Granada | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer | ||
| Guatemala | Ciudad de Guatemala | ✓ | ||
| Haiti | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer | ||
| Honduras | Tegucigalpa | The client must carry out the import process | ||
| Jamaica | Kingston | The client must carry out the import process | ||
| Nicaragua | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer | ||
| Panama | Ciudad de Panama | ✓ | ||
| Paraguay | Asunción | The client must carry out the import process | ||
| Peru | Lima | ✓ | ✓ | |
| Puerto Rico | San Juan | ✓ | ||
| St Lucia | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer | ||
| St. Kitts and Nevis | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer | ||
| St. Marteen | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer | ||
| St. Vincent and the Grenadines | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer | ||
| Suriname | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer | ||
| Trinidad y Tobago | Port Spain | ✓ | ||
| Uruguay | Montevideo | The client must carry out the import process | ||
| US Virgin Island | - | Delivery and receipt of spare parts in Miami, USA at the cost of the customer |
Adistec only covers the locations contained in this list.
In case your location does not appear in this list, Adistec reserves the right to determine what level of support (Warranty, Standard Support or Premium Support) will provide, even if you have acquired a higher level of support.
The Soft Serial Number (SSN) of your server can be found on a label that is on the top of your equipment and depending on the model also on the service label that is on the back of the server as well.
