adistec total support
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About Us

Adistec Total Support was created with the aim of providing assistance to his customers. Since the opening of a support case is sometimes challenging, especially when there are not the planned processes for these applications, you do not have the necessary information or the specialized staff is not available.

Why you can rely on us

  • Facilitates interaction between your staff and the support team.
  • Advice and customized support.
  • Accelerate resolution times.
  • Customer satisfaction.
Need Support?

Argentina +54 11 4894 3050

Brasil 0800 234 7832

Chile +56 2 2756 5850

Colombia +571 743 4586

Peru +51 1 616 7129

USA +1 786 221 2350

Other Countries +1 7862212350

Whatsapp +56 944733635

Email totalsupport@adistec.com

Resources

  • Download TeamViewer
  • Client Access to ATS Webex
  • Download TeamViewer
  • Client Access to ATS Webex

Resources

Create a Support Case
Adistec Integrated Solutions (AIS)

Adistec Integrated Solutions® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data Protection Appliance or AEC POD.

AIS Assistance Program Guide Terms of Service Frequently Asked Questions Find my Soft Serial Number Geographical Coverage
Adistec Enterprise Cloud (AEC)

Adistec Integrated Solutions® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data POD.

AEC Assistance Program Guide Frequently Asked Questions

Protection Appliance or AEC POD.Adistec, as a regional Progress® distributor, provides direct support for the OpenEdge solution through its dedicated team for its customers.
In case you require support, please complete the form with your details.

Progress Assistance Program Guide Frequently Asked Questions
Adistec Education

Adistec Education® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data Protection Appliance or AEC POD.

Education Assistance Program Guide Frequently Asked Questions
Adistec Labs

Adistec Labs® is the support program oriented to provide assistance and technical support to customers who purchase solutions as Adistec vSAN Ready Node, Adistec Data Protection Appliance or AEC POD.

Adistec Labs Assistance Program Guide Frequently Asked Questions
CountryCity Delivery Of Parts Change of Parts Comments
Antigua y Barbuda-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer
ArgentinaCABA✓✓ 
 Otras✓  
BahamasHamilton✓  
BarbadosBridgetown  The client must carry out the import process
Belize-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer
BermudaHamilton✓  
BoliviaSanta Cruz✓  
 La Paz✓  
BrasilTodas las ciudades✓  
ChileSantiago✓✓ 
 Otras✓  
ColombiaBogota✓✓ 
 Otras✓  
Costa RicaSan Jose✓  
Dominica-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer
Dominican RepublicSanto Domingo✓  
EcuadorQuito✓  
 Guayaquil✓  
El SalvadorSan Salvador  The client must carry out the import process
Granada-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer
GuatemalaCiudad de Guatemala✓  
Haiti-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer
HondurasTegucigalpa  The client must carry out the import process
JamaicaKingston  The client must carry out the import process
Nicaragua-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer
PanamaCiudad de Panama✓  
ParaguayAsunción  The client must carry out the import process
PeruLima✓✓ 
Puerto RicoSan Juan✓  
St Lucia-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer
St. Kitts and Nevis-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer
St. Marteen-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer
St. Vincent and the Grenadines-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer
Suriname-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer
Trinidad y TobagoPort Spain✓  
UruguayMontevideo  The client must carry out the import process
US Virgin Island-  Delivery and receipt of spare parts in Miami, USA at the cost of the customer

Adistec only covers the locations contained in this list.

In case your location does not appear in this list, Adistec reserves the right to determine what level of support (Warranty, Standard Support or Premium Support) will provide, even if you have acquired a higher level of support.

Location of your Soft Serial Number


The Soft Serial Number (SSN) of your server can be found on a label that is on the top of your equipment and depending on the model also on the service label that is on the back of the server as well.